Initial Service Disruption

Incident

Initial Service Disruption

Status: closed
Start:
End:
Duration: 1 hour
Affected Components:
SmartSolutions KYC API Rest API Portal Services SOAP API (Legacy) Watchlist - Lexis Nexis Watchlist - Dow Jones Vulnerability Standard International Sanctions Salacious Names Property Insights Politically Exposed Persons Mortality Geo-affordability Financial Vulnerability Email Verification eKYC - USA eKYC - UK - Equifax eKYC - UK - Experian eKYC - Global EKYB Document Verification - Manual Document Verification - Automated Disqualified Directors Directorships Derogatory Financial (RN4) Bank Account Verification - Consumer Age Verification - Bureau Address Lookup Algorithmic Document Verification - Drivers License Algorithmic Document Verification - Passport MRZ
Investigating

As of May 28, 5:45am EDT , nCino is receiving reports of service disruptions affecting the Rest API, Portal, Services, SOAP API (Legacy)  platform. We are working to identify the cause of the outage.

Resolved

As of May 28, 6:45am EDT, nCino has resolved the service outages affecting the Rest API, Portal, Services, SOAP API (Legacy)  platform.

We are continuing to closely monitor the platform to ensure the platform continues to function normally.  nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue. 

For technical issues please contact support at (888) 676-2466