As of August 26, 8:05am EDT, we have been experiencing service issues and have identified that the problem is isolated to a third party supplier. This is resulting in service disruptions affecting the SmartSolutions Web App platform and the KYB API, in particular access to company filings in both platforms and company credit checks through the KYB API.

We are working with the supplier to restore normal service. We will provide an update once we have further information from our supplier.

This incident has now been resolved by our supplier and we are seeing normal service resumed within our affected platforms. 

As of August 26, 8:00am EDT, nCino is receiving reports of service disruptions affecting the SmartSolutions Web App, KYB API's Essentials bundle and CLM platforms. This relates to company officer appointment status being mapped incorrectly. We are working to identify the cause of the issue; however, this may impact your institution's ability to perform checks on company officers and appointments.

As of August 26, 10:00am EDT, nCino has resolved the service disruptions affecting officer appointments within the SmartSolutions Web App, KYB API and CLM platforms.

We are continuing to closely monitor the platform to ensure the platform continues to function normally. nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue. 

As of August 26, 2:00am EDT , nCino is receiving reports of service disruptions affecting the Smart Solutions platform, our KYB API and parts of CLM. We know the root cause of the outage and are working to restore the services. However, this may impact your institution's ability to view companies and obtain details on them within these service areas.

A further update will be shared at approximately 11AM BST.

As of 6:15am EDT, this issue has now been resolved across all affected platforms. Company and officer records have been restored to normal functionality.

This issue has now been resolved.

As of August 13, 3:00pm EST , nCino is receiving reports of service disruptions affecting the Mortgage Analytics platform. We are working to identify the cause of the outage. However, this may impact your institution's ability to login to the site. 

Incident involving the Mortgage Analytics degradation is resolved. Users should not be able to successfully login to the site. 

As of 7am BST, nCino is receiving reports of intermittent service disruptions affecting the Essentials & Ownership Bundles. We are working to identify the cause of the issue; however, this may impact your institution's ability to use the effected endpoints. 

Incident involving the Essentials & Ownership Bundles is resolved. 

nCino is aware of reports of users encountering the following error when attempting to send an eDisclosure:

"We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured".

Our team is investigating the error with the highest priority, working closely with our partners at Encompass. If you are affected by this issue or have any questions, please submit a support case. We will post regular updates to all cases, and significant updates here. 

Our Encompass partners have identified the issue and are actively working to resolve it. We will continue to provide you with updates when we have meaningful information to share. Thank you for your continued patience as we work diligently to resolve this issue. Updates are also available at the ICE Status Page.

As of Wednesday 05/08/2026, we have been experiencing service issues with our newsfeeds and email alert content and have identified that the problem is isolated to a third party supplier.

We are working with the supplier to implement a fix and restore normal service. We will provide an update once we have further information from our supplier.

We are continuing to work  closely with our news aggregator partners to investigate the issue and identify a resolution. We will post significant updates here as they become available. If you are experiencing this issue or have any questions, please submit a support request to our SmartApps team at fc-customersupport@ncino.com.

We are continuing to work with our supplier to resolve this issue, and will provide you with updates when we have meaningful information to share. Thank you for your continued patience as we work diligently to resolve this issue.  

We are continuing to work with our supplier to resolve this issue, and will provide you with updates throughout the day. Thank you for your continued patience as we work diligently to resolve this issue. 

Following a call with our news aggregate partner we have been advised that the underlying technical issues surrounding this outage have been identified. Technical investigation remains ongoing. At this time we have been advised that this work may continue for the remainder of this week.

We are expecting to receive a further update from our partner by 5pm Friday 7 August, and will provide a further update in this incident report once available. In the meantime, our news service will be unavailable until further notice.

Thank you for your patience.

Further to a call with our news aggregate partner, we have been provided with a new estimated timeline that suggests technical investigations will remain ongoing over the weekend and into early next week. They have committed to providing us with a further update by 5pm Monday 10 August, and we will update this incident report once received.

Our news service remains unavailable during this time.

Further to an update from our news aggregate partner, they have confirmed that investigations proceeded well over the weekend, and a further update as to resolution will be shared overnight. We will update this incident report again upon resumption of our UK business hours on Tuesday 11th August.

Further to an update from our news aggregate partner, we are actively liaising with them to ensure the technical issues have been fully resolved and we are confident we can resume our newsfeed service.

We will provide a further update on this by 1PM Wednesday 12th August.

We are continuing to liaise with our news aggregate partner to ensure full confidence before we resume our newsfeed service.

We will provide a further update once we know more.

We are pleased to confirm that all checks have now been completed and our newsfeed has now been re-activated.

This incident is now resolved. 

Our newsfeed service and email content are now working as expected.