We're currently experiencing performance degradation across parts of the platform. Some users may see intermittent errors when logging in or accessing the system, including authentication issues for SFTP file transfer connections.

Additionally, some historical documents may be temporarily unavailable for viewing. We're also monitoring lower API traffic levels, which are showing signs of improvement.

Our team is actively investigating and working to resolve these issues. We'll provide another update as soon as we have more information.

Update: Platform Performance Degradation

The 500 errors previously affecting the platform have been resolved, and API traffic levels are normalizing. We will continue to monitor the situation closely and provide a further update once additional information is available.

Update: DigiDocs Performance Degradation

The teams have identified and implemented a fix to restore previously uploaded DigiDoc Files.

Files uplaoded today are expected to be restored by end the of day. Documents can be reuploaded for immediate service.

We will continue to monitor the situation closely and provide a further update once additional information is available.

Update 230PM EST: System Degradation Resolved

As of 1:00PM EST, the nCino teams confirmed all degraded services were restored and have returned to normal. Monitoring has been in place and performed as expected.

500 / Login Issues

• Reported/ Identified:  820A EST
• Resolved: 846A EST
• Recovered in: 26 Min

DigiDoc Visibility of Old Documents

• Reported/Identified: 751A EST
• Resolved: 1040A EST
• Recovered in:  ~ 2hrs, 50 min

DigiDoc Backend storage (incorrect table)

• Reported/Identified: 915 EST
• Resolved: 930 A EST
• Recovered in:  15 Min

DigiDoc Uploads (Guest Uploads)

• Reported/Identified: 1016A EST
• Resolved: 1040 A EST
• Recovered in:  24 Min

SFTP Auth (downstream)

• Reported/Identified: 816A EST
• Resolved: 1115 A EST
• Recovered in:  3 Hrs

SymXchange / Concert Routing for Core exports

• Reported/Identified: 1122 A EST
• Resolved:  1150 A EST
• Recovered in:  20 Min

nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue. 

nCino is aware there may be some financial institutions impacted by an issue, affecting all eSign packages. We can confirm that Docusign is currently experiencing an outage.  If you are affected by this issue or have any questions, please submit a support case. We will post regular updates to all cases, and significant updates here. Updates are also available at https://health.docusign.com/status

As of 5:20 PM EDT , nCino is receiving reports of service disruptions affecting the Indirect Lending platform. We are working to identify the cause of the outage. However, this may impact your institution's ability to access applications.

This should be resolved at this time. 
We appreciate your patience as we resolved this issue.

As of June 09, 5:03am EDT, nCino is receiving reports of intermittent service disruptions affecting the SmartSolutions Web App, KYB API platform. We are working to identify the cause of the issue; however, this may impact your institution's ability to retrieve certain datasets via the API or WebApp .

As of June 09, 6:24am EDT, nCino has resolved the service outages affecting the SmartSolutions Web App, KYB API platform .

We are continuing to closely monitor the platform to ensure the platform continues to function normally. nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue.