We're currently experiencing performance degradation across parts of the platform. Some users may see intermittent errors when logging in or accessing the system, including authentication issues for SFTP file transfer connections.

Additionally, some historical documents may be temporarily unavailable for viewing. We're also monitoring lower API traffic levels, which are showing signs of improvement.

Our team is actively investigating and working to resolve these issues. We'll provide another update as soon as we have more information.

Update: Platform Performance Degradation

The 500 errors previously affecting the platform have been resolved, and API traffic levels are normalizing. We will continue to monitor the situation closely and provide a further update once additional information is available.

Update: DigiDocs Performance Degradation

Update 230PM EST: System Degradation Resolved

As of 1:00PM EST, the nCino teams confirmed all degraded services were restored and have returned to normal. Monitoring has been in place and performed as expected.

500 / Login Issues

• Reported/ Identified:  820A EST
• Resolved: 846A EST
• Recovered in: 26 Min

DigiDoc Visibility of Old Documents

• Reported/Identified: 751A EST
• Resolved: 1040A EST
• Recovered in:  ~ 2hrs, 50 min

DigiDoc Backend storage (incorrect table)

• Reported/Identified: 915 EST
• Resolved: 930 A EST
• Recovered in:  15 Min

DigiDoc Uploads (Guest Uploads)

• Reported/Identified: 1016A EST
• Resolved: 1040 A EST
• Recovered in:  24 Min

SFTP Auth (downstream)

• Reported/Identified: 816A EST
• Resolved: 1115 A EST
• Recovered in:  3 Hrs

SymXchange / Concert Routing for Core exports

• Reported/Identified: 1122 A EST
• Resolved:  1150 A EST
• Recovered in:  20 Min

nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue. 

As of 5:20 PM EDT , nCino is receiving reports of service disruptions affecting the Indirect Lending platform. We are working to identify the cause of the outage. However, this may impact your institution's ability to access applications.

This should be resolved at this time. 
We appreciate your patience as we resolved this issue.

As of June 09, 5:03am EDT, nCino is receiving reports of intermittent service disruptions affecting the SmartSolutions Web App, KYB API platform. We are working to identify the cause of the issue; however, this may impact your institution's ability to retrieve certain datasets via the API or WebApp .

As of June 09, 6:24am EDT, nCino has resolved the service outages affecting the SmartSolutions Web App, KYB API platform .

We are continuing to closely monitor the platform to ensure the platform continues to function normally. nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue. 

As of May 28, 5:45am EDT , nCino is receiving reports of service disruptions affecting the Rest API, Portal, Services, SOAP API (Legacy)  platform. We are working to identify the cause of the outage.

As of May 28, 6:45am EDT, nCino has resolved the service outages affecting the Rest API, Portal, Services, SOAP API (Legacy)  platform.

We are continuing to closely monitor the platform to ensure the platform continues to function normally.  nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue. 

nCino is aware of reports from some financial institutions experiencing failures with their Cotality flood request integration. We are actively investigating this matter with the highest priority and working closely with our partners at Cotality (formerly CoreLogic). If you are affected by this issue or have any questions, please submit a support case. We will post regular updates to all cases, and significant updates here. 

We are aware of an issue with the Cotality flood request integration  and are working closely with our partners at Cotality. Cotality is aware of the incident and are actively working towards a resolution.  We will continue to post significant updates here as they become available. If you are experiencing this issue or have any questions, please submit a support case. 

nCino is aware of reports from some financial institutions experiencing an issue with the Cotality flood request integration. This behavior was determined to have been resolved at approximately 3:30pm ET. Please use a support case for any additional questions, or to confirm that your environment is no longer experiencing this behavior. 

As of May 07, 10:55am EDT, nCino is receiving reports of intermittent service disruptions affecting the Rest API, Portal, Services, SOAP API (Legacy) platform.  We believe we have resolved the issue, however a follow up notification will confirm this fix and any further developments.

As of May 07, 1:10pm EDT, nCino has resolved the service outages affecting the Rest API, Portal, Services, SOAP API (Legacy)  platform.

We are continuing to closely monitor the platform to ensure the platform continues to function normally . nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue. 

We are aware of an issue currently affecting OTP delivery. Our Technical Team is working to resolve this as quickly as possible. 

Incident involving KYCA is resolved.