Initial Service Disruption

Incident

Initial Service Disruption

Status: closed
Start:
End:
Duration: 2 hours
Affected Components:
CLM SmartSolutions SmartSolutions Web App CLM KYB API Essentials Bundle Financials Bundle Ownership Bundle Search Bundle
Investigating

As of August 26, 8:00am EDT, nCino is receiving reports of service disruptions affecting the SmartSolutions Web App, KYB API's Essentials bundle and CLM platforms. This relates to company officer appointment status being mapped incorrectly. We are working to identify the cause of the issue; however, this may impact your institution's ability to perform checks on company officers and appointments.

Resolved

As of August 26, 10:00am EDT, nCino has resolved the service disruptions affecting officer appointments within the SmartSolutions Web App, KYB API and CLM platforms.

We are continuing to closely monitor the platform to ensure the platform continues to function normally. nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue. 

For technical issues please contact support at (888) 676-2466