Salesforce Service Disruption

Incident

Salesforce Service Disruption

Status: closed
Start:
End:
Duration: 7 hours 46 minutes
Affected Components:
Bank Operating System CLM North America CLM Salesforce Core Platform
Monitoring

We are aware of an ongoing Salesforce service disruption affecting multiple Salesforce instances in North America and other regions. Customers on impacted instances may experience login failures or be unable to access their Salesforce environments.

Salesforce has identified the issue and is actively deploying a fix across affected instances. Recovery has already been validated on select instances, and Salesforce is continuing the rollout while monitoring restoration progress.

nCino is actively monitoring the situation and coordinating directly with Salesforce. We will continue to provide updates as additional information becomes available.

For the latest information from Salesforce, please refer to the Salesforce Trust site: https://status.salesforce.com/incidents/20004512

Impacted Instances - 
BRA34, BRA36, BRA38, BRA48, CAN28, CAN36, CAN44, CAN46, CAN52, CAN54, CAN56, IND116, USA228, USA236, USA272, USA286, USA312, USA316, USA326, USA328, USA332, USA334, USA336, USA342, USA346, USA356, USA358, USA384, USA412, USA424, USA430, USA440, USA450, USA494, USA546, USA562, USA564, USA566, USA572, USA576, USA580, USA584, USA586, USA592, USA594, USA596, USA600, USA602, USA604, USA606, USA636, USA644, USA648, USA650, USA652, USA674, USA676, USA678, USA680, USA682, USA684, USA688, USA690, USA698, USA700, USA702, USA704, USA706, USA708, USA714, USA718, USA722, USA734, USA850, USA856, USA920, USA924, USA938S, USA1158, USA1164, USA1186, USA1230, USA1372, USA1380, USA1386, USA1394, USA1400, USA1408

Update

Salesforce continues to make progress restoring service across impacted instances and is actively deploying the identified fix as part of its recovery efforts. Salesforce has not yet provided instance-specific ETAs for full restoration; however, they have advised that they will continue to share recovery updates as deployment progresses across the remaining affected instances.

As part of their ongoing investigation, Salesforce has confirmed that instance USA594 was not impacted by this incident and has removed it from the list of affected instances.

nCino is actively monitoring the situation and remains engaged with Salesforce. We will continue to provide updates here as additional information becomes available.

We appreciate your patience while Salesforce completes the recovery process.

Update

Salesforce has completed its recovery activities and reported that service has been restored across all previously impacted instances. Throughout the incident, Salesforce deployed a fix and validated recovery on affected environments before progressively removing instances from the active incident scope.

nCino has continued to monitor the situation and has not identified any ongoing platform impact related to this incident. Customers who experienced access issues should now be able to log in and access their environments normally.

We appreciate your patience while Salesforce worked to restore service.

Resolved

Salesforce has confirmed full resolution of this incident. Thank you for your patience while service was being restored.

For technical issues please contact support at (888) 676-2466