Initial Service Disruption

Incident

Initial Service Disruption

Status: closed
Start:
End:
Duration: 4 hours 23 minutes
Affected Components:
CLM SmartSolutions SmartSolutions Web App CLM KYB API Essentials Bundle Financials Bundle Ownership Bundle Search Bundle
Identified

As of August 26, 2:00am EDT , nCino is receiving reports of service disruptions affecting the Smart Solutions platform, our KYB API and parts of CLM. We know the root cause of the outage and are working to restore the services. However, this may impact your institution's ability to view companies and obtain details on them within these service areas.

A further update will be shared at approximately 11AM BST.


Monitoring

As of 6:15am EDT, this issue has now been resolved across all affected platforms. Company and officer records have been restored to normal functionality.

Resolved

This issue has now been resolved.

For technical issues please contact support at (888) 676-2466