Core Platform
We are aware of an ongoing Salesforce service disruption affecting multiple Salesforce instances in North America and other regions. Customers on impacted instances may experience login failures or be unable to access their Salesforce environments.
Salesforce has identified the issue and is actively deploying a fix across affected instances. Recovery has already been validated on select instances, and Salesforce is continuing the rollout while monitoring restoration progress.
nCino is actively monitoring the situation and coordinating directly with Salesforce. We will continue to provide updates as additional information becomes available.
For the latest information from Salesforce, please refer to the Salesforce Trust site: https://status.salesforce.com/incidents/20004512
Impacted Instances -
BRA34, BRA36, BRA38, BRA48, CAN28, CAN36, CAN44, CAN46, CAN52, CAN54, CAN56, IND116, USA228, USA236, USA272, USA286, USA312, USA316, USA326, USA328, USA332, USA334, USA336, USA342, USA346, USA356, USA358, USA384, USA412, USA424, USA430, USA440, USA450, USA494, USA546, USA562, USA564, USA566, USA572, USA576, USA580, USA584, USA586, USA592, USA594, USA596, USA600, USA602, USA604, USA606, USA636, USA644, USA648, USA650, USA652, USA674, USA676, USA678, USA680, USA682, USA684, USA688, USA690, USA698, USA700, USA702, USA704, USA706, USA708, USA714, USA718, USA722, USA734, USA850, USA856, USA920, USA924, USA938S, USA1158, USA1164, USA1186, USA1230, USA1372, USA1380, USA1386, USA1394, USA1400, USA1408
Salesforce continues to make progress restoring service across impacted instances and is actively deploying the identified fix as part of its recovery efforts. Salesforce has not yet provided instance-specific ETAs for full restoration; however, they have advised that they will continue to share recovery updates as deployment progresses across the remaining affected instances.
As part of their ongoing investigation, Salesforce has confirmed that instance USA594 was not impacted by this incident and has removed it from the list of affected instances.
nCino is actively monitoring the situation and remains engaged with Salesforce. We will continue to provide updates here as additional information becomes available.
We appreciate your patience while Salesforce completes the recovery process.
Salesforce has completed its recovery activities and reported that service has been restored across all previously impacted instances. Throughout the incident, Salesforce deployed a fix and validated recovery on affected environments before progressively removing instances from the active incident scope.
nCino has continued to monitor the situation and has not identified any ongoing platform impact related to this incident. Customers who experienced access issues should now be able to log in and access their environments normally.
We appreciate your patience while Salesforce worked to restore service.
Salesforce has confirmed full resolution of this incident. Thank you for your patience while service was being restored.
As of September 16, 2:50am EDT , nCino is receiving reports of service disruptions affecting the Salesforce platform. We are working to identify the cause of the outage. However, this may impact your institution's ability to access Salesforce.
You can access Salesforce's Status about this incident here: https://status.salesforce.com/incidents/20004433
After active investigation and working closely with our partners at Salesforce, efforts are underway by them to mitigate the login to Salesforce issue.
If you are affected by this issue or have any questions, please note that you may also experience difficulties in submitting cases to our Support team. We will post significant updates here. Updates are also available at this Salesforce known issue page.
Investigation remains ongoing in relation to the issue impacting the global ability to log into Salesforce. Tests are currently being validated by the Salesforce team, if successful these will be rolled out globally.
Please note that you may also experience difficulties in submitting cases to our Support team. We will post significant updates here.
Updates are also available at this Salesforce known issue page.
Salesforce have now validated their fix to the global ability to log into Salesforce, and this is now being rolled out.
We will continue to post significant updates here.
Updates are also available at this Salesforce known issue page.
The fix is continuing to be rolled out by Salesforce on a region by region basis. At this time no ETA for full roll-out has been communicated by them.
We will continue to post significant updates here.
Updates are also available at this Salesforce known issue page.
The fix is continuing to be rolled out by Salesforce on a region by region basis. This did not complete for a number of instances so the fix is being re-applied. You may need to clear your cached data/restart your session for a full recovery.
At this time no ETA for full roll-out has been communicated by them.
We will continue to post significant updates here.
Updates are also available at this Salesforce known issue page.
Salesforce has now confirmed that the fix has been fully rolled out. You should now be able to access your Salesforce Org as normal.
Please raise a case with our teams if you have any further questions or issues. We will continue to monitor this situation and provide further updates as required.
Updates are also available at this Salesforce known issue page
Incident involving CLM, US Mortgage, North America, EMEA, APAC, Japan, Salesforce is resolved.
nCino is aware of reports from some financial institutions experiencing failures with their Cotality flood request integration. We are actively investigating this matter with the highest priority and working closely with our partners at Cotality (formerly CoreLogic). If you are affected by this issue or have any questions, please submit a support case. We will post regular updates to all cases, and significant updates here.
We are aware of an issue with the Cotality flood request integration and are working closely with our partners at Cotality. Cotality is aware of the incident and are actively working towards a resolution. We will continue to post significant updates here as they become available. If you are experiencing this issue or have any questions, please submit a support case.
nCino is aware of reports from some financial institutions experiencing an issue with the Cotality flood request integration. This behavior was determined to have been resolved at approximately 3:30pm ET. Please use a support case for any additional questions, or to confirm that your environment is no longer experiencing this behavior.