CLM
We are aware of an ongoing Salesforce service disruption affecting multiple Salesforce instances in North America and other regions. Customers on impacted instances may experience login failures or be unable to access their Salesforce environments.
Salesforce has identified the issue and is actively deploying a fix across affected instances. Recovery has already been validated on select instances, and Salesforce is continuing the rollout while monitoring restoration progress.
nCino is actively monitoring the situation and coordinating directly with Salesforce. We will continue to provide updates as additional information becomes available.
For the latest information from Salesforce, please refer to the Salesforce Trust site: https://status.salesforce.com/incidents/20004512
Impacted Instances -
BRA34, BRA36, BRA38, BRA48, CAN28, CAN36, CAN44, CAN46, CAN52, CAN54, CAN56, IND116, USA228, USA236, USA272, USA286, USA312, USA316, USA326, USA328, USA332, USA334, USA336, USA342, USA346, USA356, USA358, USA384, USA412, USA424, USA430, USA440, USA450, USA494, USA546, USA562, USA564, USA566, USA572, USA576, USA580, USA584, USA586, USA592, USA594, USA596, USA600, USA602, USA604, USA606, USA636, USA644, USA648, USA650, USA652, USA674, USA676, USA678, USA680, USA682, USA684, USA688, USA690, USA698, USA700, USA702, USA704, USA706, USA708, USA714, USA718, USA722, USA734, USA850, USA856, USA920, USA924, USA938S, USA1158, USA1164, USA1186, USA1230, USA1372, USA1380, USA1386, USA1394, USA1400, USA1408
Salesforce continues to make progress restoring service across impacted instances and is actively deploying the identified fix as part of its recovery efforts. Salesforce has not yet provided instance-specific ETAs for full restoration; however, they have advised that they will continue to share recovery updates as deployment progresses across the remaining affected instances.
As part of their ongoing investigation, Salesforce has confirmed that instance USA594 was not impacted by this incident and has removed it from the list of affected instances.
nCino is actively monitoring the situation and remains engaged with Salesforce. We will continue to provide updates here as additional information becomes available.
We appreciate your patience while Salesforce completes the recovery process.
Salesforce has completed its recovery activities and reported that service has been restored across all previously impacted instances. Throughout the incident, Salesforce deployed a fix and validated recovery on affected environments before progressively removing instances from the active incident scope.
nCino has continued to monitor the situation and has not identified any ongoing platform impact related to this incident. Customers who experienced access issues should now be able to log in and access their environments normally.
We appreciate your patience while Salesforce worked to restore service.
Salesforce has confirmed full resolution of this incident. Thank you for your patience while service was being restored.
As of September 16, 2:50am EDT , nCino is receiving reports of service disruptions affecting the Salesforce platform. We are working to identify the cause of the outage. However, this may impact your institution's ability to access Salesforce.
You can access Salesforce's Status about this incident here: https://status.salesforce.com/incidents/20004433
After active investigation and working closely with our partners at Salesforce, efforts are underway by them to mitigate the login to Salesforce issue.
If you are affected by this issue or have any questions, please note that you may also experience difficulties in submitting cases to our Support team. We will post significant updates here. Updates are also available at this Salesforce known issue page.
Investigation remains ongoing in relation to the issue impacting the global ability to log into Salesforce. Tests are currently being validated by the Salesforce team, if successful these will be rolled out globally.
Please note that you may also experience difficulties in submitting cases to our Support team. We will post significant updates here.
Updates are also available at this Salesforce known issue page.
Salesforce have now validated their fix to the global ability to log into Salesforce, and this is now being rolled out.
We will continue to post significant updates here.
Updates are also available at this Salesforce known issue page.
The fix is continuing to be rolled out by Salesforce on a region by region basis. At this time no ETA for full roll-out has been communicated by them.
We will continue to post significant updates here.
Updates are also available at this Salesforce known issue page.
The fix is continuing to be rolled out by Salesforce on a region by region basis. This did not complete for a number of instances so the fix is being re-applied. You may need to clear your cached data/restart your session for a full recovery.
At this time no ETA for full roll-out has been communicated by them.
We will continue to post significant updates here.
Updates are also available at this Salesforce known issue page.
Salesforce has now confirmed that the fix has been fully rolled out. You should now be able to access your Salesforce Org as normal.
Please raise a case with our teams if you have any further questions or issues. We will continue to monitor this situation and provide further updates as required.
Updates are also available at this Salesforce known issue page
Incident involving CLM, US Mortgage, North America, EMEA, APAC, Japan, Salesforce is resolved.
As of September 08, 6:00am EDT, nCino is receiving reports of service disruptions affecting the CLM, KYB API platform. We are working to identify the cause of the outage. However, this may impact your institution's ability to
return KYB company data via the API.
As of September 08, 6:45am EDT nCino has resolved the service outages affecting the CLM, KYB API platform .
We are continuing to closely monitor the platform to ensure the platform continues to function normally. nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue.
We are confirming that our scheduled maintenance window will begin 2nd September at 18:00 - as a reminder the API, Portal and Monitoring products will not be available for the duration of the maintenance window.
We will send an additional message to confirm the maintenance window has completed - and no further action is required on the API and Portal.
We are happy to confirm the maintenance work has been completed successfully and the maintenance window is closed. All systems are operating as expected, however if you experience any problems please contact our support team
Thank you for your patience as we complete this maintenance work.
As of August 26, 8:00am EDT, nCino is receiving reports of service disruptions affecting the SmartSolutions Web App, KYB API's Essentials bundle and CLM platforms. This relates to company officer appointment status being mapped incorrectly. We are working to identify the cause of the issue; however, this may impact your institution's ability to perform checks on company officers and appointments.
As of August 26, 10:00am EDT, nCino has resolved the service disruptions affecting officer appointments within the SmartSolutions Web App, KYB API and CLM platforms.
We are continuing to closely monitor the platform to ensure the platform continues to function normally. nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue.
As of August 26, 2:00am EDT , nCino is receiving reports of service disruptions affecting the Smart Solutions platform, our KYB API and parts of CLM. We know the root cause of the outage and are working to restore the services. However, this may impact your institution's ability to view companies and obtain details on them within these service areas.
A further update will be shared at approximately 11AM BST.
As of 6:15am EDT, this issue has now been resolved across all affected platforms. Company and officer records have been restored to normal functionality.
This issue has now been resolved.