As of August 26, 8:05am EDT, we have been experiencing service issues and have identified that the problem is isolated to a third party supplier. This is resulting in service disruptions affecting the SmartSolutions Web App platform and the KYB API, in particular access to company filings in both platforms and company credit checks through the KYB API.

We are working with the supplier to restore normal service. We will provide an update once we have further information from our supplier.

This incident has now been resolved by our supplier and we are seeing normal service resumed within our affected platforms. 

As of August 26, 8:00am EDT, nCino is receiving reports of service disruptions affecting the SmartSolutions Web App, KYB API's Essentials bundle and CLM platforms. This relates to company officer appointment status being mapped incorrectly. We are working to identify the cause of the issue; however, this may impact your institution's ability to perform checks on company officers and appointments.

As of August 26, 10:00am EDT, nCino has resolved the service disruptions affecting officer appointments within the SmartSolutions Web App, KYB API and CLM platforms.

We are continuing to closely monitor the platform to ensure the platform continues to function normally. nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue. 

As of August 26, 2:00am EDT , nCino is receiving reports of service disruptions affecting the Smart Solutions platform, our KYB API and parts of CLM. We know the root cause of the outage and are working to restore the services. However, this may impact your institution's ability to view companies and obtain details on them within these service areas.

A further update will be shared at approximately 11AM BST.

As of 6:15am EDT, this issue has now been resolved across all affected platforms. Company and officer records have been restored to normal functionality.

This issue has now been resolved.

As of 7am BST, nCino is receiving reports of intermittent service disruptions affecting the Essentials & Ownership Bundles. We are working to identify the cause of the issue; however, this may impact your institution's ability to use the effected endpoints. 

Incident involving the Essentials & Ownership Bundles is resolved. 

As of June 09, 5:03am EDT, nCino is receiving reports of intermittent service disruptions affecting the SmartSolutions Web App, KYB API platform. We are working to identify the cause of the issue; however, this may impact your institution's ability to retrieve certain datasets via the API or WebApp .

As of June 09, 6:24am EDT, nCino has resolved the service outages affecting the SmartSolutions Web App, KYB API platform .

We are continuing to closely monitor the platform to ensure the platform continues to function normally. nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue.