Incident (Intermittent - SS)

Incident

Incident (Intermittent - SS)

Status: closed
Start:
End:
Duration: 1 hour 21 minutes
Affected Components:
SmartSolutions SmartSolutions Web App KYB API Essentials Bundle Financials Bundle Ownership Bundle Search Bundle
Identified

As of June 09, 5:03am EDT, nCino is receiving reports of intermittent service disruptions affecting the SmartSolutions Web App, KYB API platform. We are working to identify the cause of the issue; however, this may impact your institution's ability to retrieve certain datasets via the API or WebApp .

Resolved

As of June 09, 6:24am EDT, nCino has resolved the service outages affecting the SmartSolutions Web App, KYB API platform .

We are continuing to closely monitor the platform to ensure the platform continues to function normally. nCino understands the impact this disruption had on your business. Thank you for your continued partnership and patience as we addressed this issue. 

For technical issues please contact support at (888) 676-2466