Initial Report - Possible Vendor Issue
Initial Report - Possible Vendor Issue
2026-08-10T15:35:00.0000000Z
2026-08-10T15:35:00.0000000Z
nCino is aware of reports of users encountering the following error when attempting to send an eDisclosure:
"We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured".
Our team is investigating the error with the highest priority, working closely with our partners at Encompass. If you are affected by this issue or have any questions, please submit a support case. We will post regular updates to all cases, and significant updates here.
2026-08-10T21:22:00.0000000Z
2026-08-10T21:22:00.0000000Z
Our Encompass partners have identified the issue and are actively working to resolve it. We will continue to provide you with updates when we have meaningful information to share. Thank you for your continued patience as we work diligently to resolve this issue. Updates are also available at the ICE Status Page.
2026-08-11T14:22:00.0000000Z
2026-08-11T14:22:00.0000000Z
We received confirmation from our Encompass partners that they released a fix this morning to address the issue affecting eDisclosures, along with instructions for applying it. Thank you for your continued patience throughout this event. Additional updates and instructions for applying the fix are available on the ICE Status Page.